An Interview with Jim Masiello

Tell us about your book? 

  • The book is based on factual situations that occurred ocurred involving negative and belligerent relationships with Banks and the Internal Revenue Service and IRS asset attachment.
  • The book includes the inspiration that led to the founding of SIAA (Strategic Insurance Agency Alliance) comprised of 5000 Independent Insurance Agencies that the grew to $10 billion premium dollars,into the largest National Insurance distribution network and has remains number 1 model since its inception in 1983.

What is the PRIMARY benefit, above all others, that your potential reader will gain from reading this book?

  • In the early 1980’s, independent insurance agency companies were engaged in what is known as a “hard market”. Companies were not appointing many smaller agencies, raising rates and actually cancelling smaller more rural agencies and/or seriously restricting what type of exposures existing smaller agencies could insure.
  • “BIG IS BETTER” became our marketing motto simply because our member agencies were paid above average commissions, entered into the SIAA company relationships with competitive insurance company’s wherever they were located.
  • Also, during this time the U.S. Tax Code was undergoing business unfriendly changes that affected how businesses reported income and investment asset treatment. the result of which ended up with many small businesses unable to pay taxes based on the changes to the code especially assets and depreciation. 
  • Smaller agencies were being forced out of business. They needed to grow into much larger premium writers or join a much larger regional insurance organization!  
  • The Masiello Insurance Agency developed a plan to bring only 10% of smaller more rural agencies into the organization (Big Is Better”). These agencies had to meet certain criteria, be financially solvent and committed to wanting to grow.
  • A highly entrepreneurial model was put in place that allowed Masiello to invite agencies to become “producers” for Masiello. But, they had to be located in the more rural areas and would not be housed within the Masiello offices, thus the name given to this profit Center was “Satellite Agencies”. 

 

If you had to compare this book to any other book out there, which book would it be?

 

  • “Made In America” – Sam Walton, Founder Walmart
  • Following Sam’s quote – “My role has been to pick good people, and give     them the maximum authority and responsibility.” This was my operating model!
  • “You can make positives out of most any negative if you work at it hard enough”. (SW) This was the single most valuable statement in the book. 

 

  • I’ve always thought of problems as challenges and welcomed opportunities. 

 

  • On my desk for over 40 years is a plaque that says “in the middle of any difficulty, there is opportunity”. This was my guiding light. I had to deal with Bank and IRS harassment issues at the same time that I was developing our tremendously successful SIAA National Insurance program.
  • “Build it where they ain’t”Sam’s development motto. Why go to populated areas and compete with established businesses when there were opportunities in smaller, less competitive communities. 
  • To succeed in this world, you have to change all the time”– (SW)” . Change is good was always my challenge to decision makers. I would very often remind all staff, insurance companies and member agencies that SIAA is a well-tuned TEAM!  “We’re all working together; that’s the secret.” – (SW)

 

  • When I was establishing a national marketing map, I removed all Urban areas because it was clear that the more rural areas were where the smaller, more profitable independent agents were located or wanted to be.

 

  • “Give people ownership and autonomy” (SW) I designed SIAA as a multi-level partnering concept. The key was not to be a hog. I wanted the large regional partner member agents to receive considerably more than SIAA in every instance.

 

  • Our senior SIAA managers had well defined positions and were entrepreneurial as it related to their responsibilities and were compensated on results. Each division manager was given generous bonuses with no cap and was expected to be focused on their responsibilities. My challenge to all was to “do better than yesterday as they are one day more experienced”!

 

Hundreds of thousands of books come out every year. Why should someone buy THIS book? 

  • The book illustrates a very successful ending but talks about the detail of the negative situations that were involved, that had to be overcome. It gives the negative side of dealing with belligerent and incompetent banks and the entrepreneurial highly successful SIAA both of which were occurring at the same time. 

 

Who is your target audience?

  • Anyone that needs to understand the sacrifices an entrepreneur had to endure, negative and positive in factual detail. 
  • My business philosophy is simple; success is a journey and not a destination!!

 

Did your environment or upbringing play a major role in your writing and did you use it to your advantage?

  • I grew up in the poorest part of our City (I became the youngest Mayor at age 31)  living behind a small side street Italian products grocery store. I was required to work in the store to help my parents.
  • The work ethic was instilled in me from 8 years old on. I went to a small business college and had to work in the cafeteria so I could eat. I would then thumb 85 miles round trip so I could drive taxis Saturday nights.
  • I just knew that I did not want to live my life in an environment like I was brought up in. I wanted a lot more and had the work ethic to achieve. There were many bumps in the road but PERSERVERANCE best describes my character! 

 

Tell us your most rewarding experience since publishing your work?

  • Brought lots of memories of my Journey to share mostly with family and friends. The process provided a helluva look back!! In retrospect, it is one helluva factual entrepreneurial story!

 

How would you describe your writing style?

  • Usually straight forward; no mincing of words. Identify issues and resolve them irrespective of opposing positions.

 

Are your characters pure fiction, or did you draw from people you know?

  • The book is strictly void of ANY fiction!

 

Are you more of a character artist or a plot-driven writer?

  • Factual driven – life for me is too short for fiction in my world!

 

What do you hope to accomplish with your book other than selling it? 

  • My success has not been without difficulties that had to be overcome!! The story of Screw you needs to provide the reader with knowledge that hard work pays off and there are few obstacles that cannot be overcome!

How can our readers get in touch with you?

  • Monica – all yours(😊

 

 

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